Why it’s different
State-first, not transcript-first
CSI maintains a persistent conversation state graph. Transcripts are input; the graph is the model.
Legacy
Summaries & dashboards
Retrospective. Weak signal. Action arrives late.
Ethenta Flow
Guidance from state
Live interpretation. Context held across time. Next action becomes precise.
Next-best-action (in the call)
Ethenta Flow maintains an evolving conversation state. That lets it recommend a next move based on what just happened—not a generic script.
- Detect a shift: hesitation, tone change, silence, objections, new stakeholder influence
- Identify what changed: which assumption broke, what new constraint appeared, what risk was introduced
- Select the next move: clarify, confirm criteria, surface risk, request authority, lock next step
- Give wording guidance: short prompts aligned to the deal’s current state
What changes
- Meaning is derived from evolution, not keywords
- Intent is tracked as stability vs drift
- Risk accumulates until resolved
- Readiness is inferred from state, not confidence claims
Why it matters
- Clear visibility into why outcomes move or stall
- Better decisions because the state is explicit
- Repeatability across teams and processes
- Lenses apply without rebuilding the engine